How to make a complaint
If you have a problem with an e-book or audiobook you have purchased, please contact us as soon as possible at web@audiospace.sk.
Please include:
- your order number,
- the name of the product you purchased,
- a description of the problem and the device or application in which it occurred,
- a screenshot or other documentation of the error, if possible,
- your preferred way of resolving the complaint.
What you can complain about
You can make a complaint, in particular, if purchased digital content cannot be downloaded, a file is damaged or incomplete, a different title or format was supplied, or the content does not match the information provided for the product.
Before submitting a complaint, we recommend checking your internet connection, the available storage on your device, and whether your application supports the relevant format. If the problem persists, we will be happy to help.
How we handle complaints
After receiving your complaint, we will acknowledge receipt and request further information if necessary. We will assess the complaint without undue delay and resolve it within the statutory time limit.
If the complaint is upheld, depending on the nature of the defect, we will in particular restore access or supply a fault-free file, provide an appropriate discount, or refund the amount paid. We will inform you of the outcome and how the complaint was resolved by email.
Contact details
PLANTO SK s. r. o.
Slatinské Lazy 297
962 25 Slatinské Lazy
Slovak Republic
Email: web@audiospace.sk
When making a complaint, please do not send physical media or other shipments without first agreeing this with our customer support team.